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How We Handle Your Information

Your account details, payment records and game activity stay private. We collect what we need to run your account, process Touch 'n Go eWallet and Boost deposits, verify withdrawals, and keep the platform secure—nothing more.

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royal188bet How We Handle Your Information
DATA HANDLING

How We Protect Your Account Information

Keeping your login credentials, payment details and game records secure is part of running the platform. We use encryption for data in transit, restrict internal access to account information, and monitor for unauthorised login attempts.

Data we collect

Registration captures your email, phone number and preferred currency. Each Touch 'n Go eWallet, Boost or GrabPay deposit logs the amount, wallet reference and timestamp. Withdrawal requests record the destination account and verification status.

Cookies and sessions

Cookies keep you logged in across pages and remember your language and display preferences. Session cookies expire when you close your browser; persistent cookies store settings for your next visit.

Account security

We hash passwords, encrypt payment records, and flag unusual login locations. Two-factor authentication adds a second verification step when you withdraw funds or change account settings.

Retention and deletion

Financial records stay on file for three years to meet audit requirements. Game logs are kept shorter. Close your account and request deletion through support; we'll remove personal data once legal retention periods end.

POLICY QUESTIONS

How to Reach Us About Privacy

Questions about what data we hold, how long we keep it, or how to request changes? Our support team handles privacy enquiries the same way they handle account questions—quickly and directly.

Live chat Open the chat panel from any page and ask about data access, correction or deletion. Privacy requests get routed to the team that manages account records.
Email support Send your privacy question or data request to our support address. Include your registered email and account reference so we can verify and respond within a few business days.
Account settings Log in and check your profile section to see what contact details and payment methods are stored. You can update your email, phone number and preferred wallet directly.

Privacy Questions Answered

We ask for your email, phone number, preferred currency and date of birth during sign-up. Payment details—Touch 'n Go eWallet or Boost account references—are added when you make your first deposit. This information verifies your account and processes payouts.

Financial records, including Touch 'n Go eWallet, Boost and GrabPay transactions, are retained for three years to meet audit and dispute-resolution requirements. Game session logs are kept for a shorter period, typically six months unless flagged for review.

Yes. Contact support with your registered email and account reference, and we'll send a copy of your stored information—registration details, payment history and account activity—within a few business days.

We don't sell or share your data with marketing companies. Payment processors see transaction amounts and wallet references to clear deposits and withdrawals. All sharing is limited to what's needed to run your account and comply with local requirements.

Log in and update your email, phone number or payment methods in account settings. To delete your account and request data removal, contact support. Personal data is erased once legal retention periods expire.

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can disable cookies in your browser, but you'll need to log in again each visit and reset your preferences.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.